What is a service blueprint? A service blueprint is a template that maps and visualizes the relationships between different service components along the customer journey. It goes beyond the customer, to include the people, tools […]

The Mendelow Stakeholder matrix (also known as the Stakeholder Analysis matrix and the Power-Interest matrix) is a simple framework to help manage your stakeholders.  What are stakeholders? Anyone with a vested interest in a project, […]

The wrong priorities lead to bad decisions. Avoid this by using the bull’s eye diagram to prioritize tasks and focus on what’s really important. In the lead-up to a project, it may seem like every […]

  What is a Plus Minus Interesting template? Don’t let the name confuse you. The Plus Minus Interesting (PMI) template is one of the simplest retrospective formats available. It simply asks your team to evaluate […]

Switch up your meetings and involve everyone in the discussion with Lean Coffee. This agenda-less meeting style is gaining traction within Agile teams thanks to its ability to ensure the meeting is an effective use […]

Consider a company that has a major goal of helping remote teams work together. While everyone within the company is working towards that major goal, there will also be other priorities and goals. Finance departments […]

Branding is absolutely critical to business success because of the overall impact it has on your company. Branding can influence how people perceive your brand, it can drive new business and increase brand awareness. Strong […]

Understanding what your customers want is both a science and an art. Unsurprisingly, misaligned customer needs is the biggest reason products fail. And as product teams know, these needs are hard to uncover and agree […]

If you want to understand how your company, brand or product is perceived in relation to your competitors, a perceptual map (also known as a positioning map) is the perfect tool. It allows you to […]