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Service design is important because it helps a business plan and utilize its resources in the best possible way. When designed correctly, good service design can directly improve the employee’s experience, and indirectly, the customer’s experience. …

Whether in manufacturing, development, or supply chains—wherever processes are complex, distributed, and regulated, Value Stream Mapping (VSM) can deliver real efficiency gains. If your goal is to reduce lead times, allocate resources more effectively, and align cross-functional teams, VSM is…

As a visual thinker it can be hard to communicate what you’re thinking to other people, and sometimes words fail to capture the image in your mind. So you turn to visual thinking aids such as drawings, sketches or flow…

To explore alternative brainstorming techniques, check out these 15 brainstorming techniques and templates you can use collaboratively with your team. …

There are a number of prioritization models available (such as the Cost Benefit analysis or MoSCoW method), but where the Kano model differs is by focusing on user satisfaction above all.

Conceptboard opens the door to digitisation for public administration. With Conceptboard, you come very close to this ideal, as it combines the functions of a digital whiteboard and provides a virtual workspace.

When it comes to building a brand, it's not as simple as it looks. A Brand House template is a popular framework used by marketers and product teams to organize the various elements of a brand.

If you already run meetings a certain way, as Mike says, now is the perfect time to “stretch your thinking on these things.” While you won’t get it perfect the first time, or even the hundredth time, “as long as…

In an increasingly digital world, online whiteboards have found a permanent place in the toolboxes of companies, educational institutions and creative teams. They provide a flexible and collaborative platform to share ideas, plan projects and visualise complex concepts. In this…