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Organized and effective knowledge management is crucial for a company’s competitive advantage. With a well-structured and platform-based knowledge management system, companies can save time and costs, enhance efficiencies between teams, and continuously innovate their products.
The Vaillant Group, a leading manufacturer of heating, ventilation, and air conditioning technology, with a 150-year history of technological innovation, reimagined the concept of knowledge management using Conceptboard, the GDPR-compliant collaboration tool. Instead of one-sided, manual documentation, the Vaillant Group embraced creativity, joy, and teamwork to build, store, and simultaneously develop knowledge, sharing it with other teams—all within a single tool.
Efficient Knowledge Management Takes Priority
Collectively building, securing, and continuously developing knowledge is essential. This process allows for the emergence of new ideas and improvements in products. To actively foster the sharing and dissemination of information among all employees, the Vaillant Group sought software that enables organized and uniform knowledge management.
Conceptboard Emerges as a Tool of Choice for Knowledge Management at the Vaillant Group
Knowledge is not a static construct but a dynamic process that gains significance when applied and lived. Unlike conventional collaboration tools that merely facilitate file and text storage, the Vaillant Group required software that promotes visual collaboration and interactive exchange to bring knowledge management to life.
Selecting the right knowledge management tool meant it had to be versatile, intuitively usable, and easily accessible to external collaborators. The ability to upload and download files effortlessly was crucial. Ideas or documentation should not get lost and must be traceable in a history at any time.
Knowledge Management Demands Maximum Security
Committed to European data protection, the Vaillant Group places great importance on thoroughly vetting software before deployment. Opting to avoid the use of American service providers and seeking GDPR-compliant alternatives in the European market led the Vaillant Group to Conceptboard—a digital and secure online whiteboard collaboration tool based in Stuttgart. In addition, the customer service of Conceptboard is appreciated by Vaillant, as a dedicated contact person for tool management is provided, along with additional support through training and inspiration.
Rapid Acceptance and Intensive Use of Conceptboard
The intuitive and user-friendly nature of Conceptboard became evident at Vaillant within days of initial use. The rapid development and high demand for Conceptboard were apparent, as interest continued to grow daily through word of mouth. The administrator team quickly increased the initial number of 50 licenses, with the provided licenses growing nearly tenfold within a year—an undeniable success.
Conceptboard Application in Various Departments
Conceptboard finds application in various departments at the Vaillant Group, showcasing its versatility. Many departments quickly understood its value in facilitating information exchange and knowledge management. Others had specific projects in mind that could benefit from an online whiteboard. Conceptboard sees the most use in administration, human resources, marketing, and IT, gaining popularity even in upper management.
The company attributes the high acceptance of the collaboration tool to its interactive nature. and intuitive features. Everyone can participate in projects – whether they’re working on-site or online – which fosters a sense of connection to the tool.
The Vaillant Group teams use Conceptboard, for example, to collaboratively develop their strategy, focusing on establishing a clear direction and pinpointing areas for improvement. The collaboration tool fosters exchanges that enhance the collaborative process, enabling teams to create something unified rather than working individually. This approach not only enriches the experience but also makes processes more enjoyable and immediately tangible.
Full Empowerment: Workforce Self-Education
The Vaillant Group’s emphasis on sharing knowledge is evident in the tool’s rapid development. All employees regularly access existing boards from their colleagues to seek inspiration for their projects and use cases. This way, everyone acquires new knowledge about Conceptboard’s various functions quickly and effortlessly.
We are delighted and proud of the successful collaboration with the Vaillant Group!
