Working Student – Implementation & Support (m/f/d)

Location

Stuttgart / Remote

Your mission

Customer Support & Enablement

• Handling support tickets via written and phone communication
• Supporting customers with product-related and general inquiries
• Assisting with customer enablement activities

• Managing license adjustments (e.g. number of users, billing cycles)
• Creating monthly reports for larger customers
• Working with internal templates and tools

• Supporting the maintenance of Help Center content
• Translating documentation and help articles from English to German

• Gaining insights into automation and process optimization in a SaaS environment

Your profile

• Enrolled student (e.g. Business Administration, Business Informatics, Computer Science, or similar) at a German university or university of applied sciences
• Structured, reliable, and service-oriented working style
• Enjoy working with customers and cross-functional teams
• Very good German and good English skills
• Interest in SaaS products, IT-related processes, and digital tools
• First experience in support, customer success, or operations is a plus, but not required

What you can expect of us

• Hands-on experience in a growing SaaS company
• Responsibility from day one and meaningful operational work
• Flexible working hours that fit your studies
• A collaborative, supportive, and international team
• The opportunity to actively contribute to and improve processes