Customer Support & Implementation Technician (m/w/d)

Location

Stuttgart / Remote

Your mission

Do you enjoy understanding technical contexts, finding solutions, and explaining them in an understandable way? Are you confident in navigating between customers, business, and IT—and can you keep a cool head even when things get complex?

Then you'll fit right in with us.

You will be part of our Customer Support & Implementation Consulting team and provide our customers with consultant-level support for technical issues. At the same time, you will be an important interface to our IT operations and development teams.

We are a growing startup – curious, solution-oriented, and open-minded. At the same time, we are down-to-earth Swabians: we speak plainly, take responsibility, and tackle things pragmatically.

Your Responsibilities

• You will be the technical contact person for our customers as well as for second and third level support internally.
• You will support customer projects related to deployment, integration, migration, and setup of our software.
• You will advise customers and colleagues on use cases, integrations, and technical possibilities of our system landscape (frontend & backend).
• You will work closely with Customer Success, Key Account Management, IT Operations, and Product.
• You will take on technical projects at the interface between customers, IT Ops, and third-level support—e.g., for releases or system changes.
• You will coordinate feature requests, releases, and necessary measures on the customer side.
• You will document bugs, solutions, and workarounds and help to build up knowledge in a sustainable manner
• You will support our growth teams with detailed technical questions

Your profile

• You have in-depth IT expertise, e.g. as a system administrator, IT specialist, or ambitious career changer.
• You have experience with SaaS solutions and modern IT system landscapes.
• You understand technical contexts and can explain them in a customer-oriented and understandable way.
• You work in a structured, solution-oriented manner and enjoy seeing things through to completion.
• You are team-oriented, pragmatic, and feel comfortable in a dynamic environment.
• You are fluent in German and English.

What you can expect of us

• Flexibility – Enjoy complete freedom in terms of where you work and organize your working hours to suit your needs.
• Personal responsibility – With us, you have the opportunity to work independently and on your own responsibility, supported by a flat hierarchy and short decision-making processes.
• Internationality – We work in a global team that values and promotes cultural diversity. Our international network enables you to make contacts worldwide.
• Cohesion – We know how important face-to-face meetings are for strengthening team spirit. That's why we organize regular social events.
• Competitive compensation – You will receive an attractive salary package and 30 days of vacation per year.
• Employee benefits – Take advantage of a variety of perks through our external corporate benefits partner.