All posts in category “Templates”

Service design is important because it helps a business plan and utilize its resources in the best possible way. When designed correctly, good service design can directly improve the employee’s experience, and indirectly, the customer’s experience. …

A stakeholder analysis (Mendelow Matrix) helps you visualise all your stakeholders and determine their expectations. You should consider both internal and external stakeholders.

The PMI framework is a great tool for critical thinking, focusing your attention, brainstorming and reflecting on past projects. After you've completed the chart, you will be in a better position to make a decision or implement changes based on your learnings.

Switch up your meetings and involve everyone in the discussion with Lean Coffee. This agenda-less meeting style is gaining traction within Agile teams thanks to its ability to ensure the meeting is an effective use of everyone's time.

The Strategic Plan template is a framework that plots the various strategies within an organization on one page. This single document is an invaluable resource to help teams understand how their individual goals fit within the business' strategic plan. It also allows managers to keep track of compet…

In this article, we'll show you just how to define, categorize, capture, and organize all your customers’ needs into the Jobs to be done framework (JTDB for short). This template will help you uncover insights into what causes people to buy a particular product.