Customer Success Manager (m/f/d)

Customer Success
Full time
Stuttgart / Remote


Stuttgart / Remote

Your mission

You have a passion for smart apps and business development. You want to work with people and be part of an innovative IT company without breathing bits and bytes yourself? A position as Customer Success Manager at Conceptboard could be just the right challenge for you!
You’ll become the main point of contact and coordinator for some of our most exciting top clients, making sure their Conceptboard journey starts off right. You’ll manage your own portfolio of clients from onboarding to global rollout of the product, planning workshops and client training to successful upsell and renewal. But most importantly, you build lasting relationships with our users, partners and customers.
Remote work is possible, but you should be able to come to our Stuttgart office or to a meet-up in the Rhine-Main-Neckar area for important occasions.

  • Communicate with our customers and understand their collaboration challenges
  • Demonstrate the functionality of Conceptboard in online webinars and trainings
  • Help answer and resolve customer inquiries in support and on social media
  • Contribute to our onboarding self-services (help center, blog, videos)
  • Helping to create and analyze customer surveys
  • Optional: support our sales and business development team

Your profile

  • You are a networker and have a desire to make a difference
  • You are open-minded and want to help people work better together
  • You have a strong online affinity and are used to working with online applications
  • You are a practical team player and enjoy working in a creative environment
  • Experience with visual collaboration tools is a plus
  • Good customer focused communication skills in German and English

What you can expect of us

  • Maximum freedom in terms of working location (mobile office, home office and in-office) as well as the free arrangement of your working hours.
  • A creative, exciting and inspiring workplace in the heart of Stuttgart 
  • Flat hierarchies and fast decision-making processes
  • Portal for employee discounts
  • Cool events such as workation at various locations
  • Competitive salary package and 30 days of vacation per year
  • Extensive training and ongoing support to help you achieve your professional goals
  • Collaboration with some of the most innovative clients and partners in the world
  • Work with an international team
  • Startup spirit and the latest technologies

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