What is a service blueprint? A service blueprint is a template that maps and visualizes the relationships between different service components along the customer journey. It goes beyond the customer, to include the people, tools […]
Posts by Kat Barber
The Mendelow Stakeholder matrix (also known as the Stakeholder Analysis matrix and the Power-Interest matrix) is a simple framework to help manage your stakeholders. What are stakeholders? Anyone with a vested interest in a project, […]
The wrong priorities lead to bad decisions. Avoid this by using the bull’s eye diagram to prioritize tasks and focus on what’s really important. In the lead-up to a project, it may seem like every […]
Switch up your meetings and involve everyone in the discussion with Lean Coffee. This agenda-less meeting style is gaining traction within Agile teams thanks to its ability to ensure the meeting is an effective use […]
Consider a company that has a major goal of helping remote teams work together. While everyone within the company is working towards that major goal, there will also be other priorities and goals. Finance departments […]
Branding is absolutely critical to business success because of the overall impact it has on your company. Branding can influence how people perceive your brand, it can drive new business and increase brand awareness. Strong […]
A brand new timer You asked, we delivered! We’re thrilled to announce the launch of our brand new timer for all premium and business Conceptboard accounts. So whether you’re moderating a presentation, facilitating a workshop […]
Understanding what your customers want is both a science and an art. Unsurprisingly, misaligned customer needs is the biggest reason products fail. And as product teams know, these needs are hard to uncover and agree […]
If you want to understand how your company, brand or product is perceived in relation to your competitors, a perceptual map (also known as a positioning map) is the perfect tool. It allows you to […]